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Water & Wastewater
Oxford County owns and is responsible for the management, maintenance, and long-term capital planning for the County's water and wastewater systems. Oxford County operates all Water Treatment facilities and Wastewater Treatment Plants. The City of Woodstock and the Town of Tillsonburg operate portions of the water distribution and wastewater collection systems. Oxford County operates and maintains the water distribution and wastewater collection system in the remaining Area Municipalities and select portions of the City of Woodstock and Town of Tillsonburg systems.
If you have questions about water quality or meter issues, please contact your billing agent as shown on your utility bill. For after-hour emergency calls, find the numbers for your area listed on the Billing page.
Questions? Contact Public Works at 1-800-755-0394 from Monday to Friday, 8:30 am - 4:30 pm.
What's new
| Fall watermain flushing (Sept 24-Nov 17, 2023) |
| Regular watermain flushing helps maintain drinking water quality by removing build-up and mineral deposits in the distribution system. Oxford County Water Operations performs watermain flushing twice a year by forcing water through watermains at high speed and discharging it through hydrants and blow-offs. Flushing takes place between 8:00 a.m. - 5:00 p.m. on the dates specified below, with the exception of Tavistock and Ingersoll. See the full schedule |
| Water tower construction work in Norwich and Ingersoll |
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Norwich Oxford County is undertaking construction work to rehabilitate the existing Norwich water tower located at municipal number 6 Pitcher Street in Norwich, Ontario. This work will include completely replacing the existing interior tank linings; completely replacing the existing exterior coating systems; undertaking miscellaneous upgrades to ensure compliance with current health and safety standards and/or to improve operation and maintenance; and site restoration/fine grading. Construction is expected to start in April 2023 and will continue until November 2023. There will be no water service interruptions during construction. Residents in Norwich may experience discoloured water. The water discolouration is aesthetic in nature and remains safe to use. The discolouration is due to naturally occurring iron coming out of the solution and is expected to resolve when the construction at the Norwich Tower is complete. County Water Services is aware of the issue and is making operation adjustments to help mitigate this. County Water Service is spot flushing in the distribution system and is utilizing auto flushers to minimize iron settling in the distribution system.
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| Water and Wastewater Master Plan |
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Under the Municipal Class Environmental Assessment process for Master Plans, this last stage will include a final 30-day public review period before the document is accepted as the final 2024 Water and Wastewater Master Plan. The Draft 2024 Water and Wastewater Master Plan identifies the water and wastewater infrastructure needed to accommodate Oxford County’s projected population and employment growth to 2046.
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Drinking water system annual reports |
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County Council received the 2022 Annual Water System Performance Summary reports in February. The reports show that the County treated and supplied approximately 10.9 million cubic metres of clean, safe and reliable drinking water to 21 communities through 17 drinking water systems last year. Approximately 13.6 million cubic metres of wastewater was treated in 2022. Four of the nine County municipal wastewater treatment plants achieved 100% compliance ratings: Ingersoll, Mount Elgin, Tavistock and Thamesford. The remaining ratings encompass Drumbo 94%, Norwich 99%, Plattsville 97%, Tillsonburg 98% and Woodstock 99%. Read the 2022 drinking water system annual reports online here. |
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Annual wastewater system performance reports |
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County Council received the 2022 Annual Wastewater Treatment Plant Summary Reports and the 2022 Annual Biosolids Summary Report at the March 8 Council meeting. Together, the reports show continued strong performance in managing wastewater generated by more than 70,000 residents and businesses in a safe and environmentally responsible manner. Approximately 13.6 million cubic metres of wastewater was treated in 2022. Four of the nine County municipal wastewater treatment plants achieved 100% compliance ratings: Ingersoll, Mount Elgin, Tavistock and Thamesford. The remaining ratings encompass Drumbo 94%, Norwich 99%, Plattsville 97%, Tillsonburg 98% and Woodstock 99%. Read the 2022 wastewater system performance reports online here. |
| Keep fats, oils and grease out of the drain |
 Public Works safely treats residential and industrial wastewater that goes down drains and into sewers, but keeping our infrastructure running is everyone’s responsibility. At home or at work, fats, oils and grease should never go down the drain. They can impact the sanitary sewer system and, for industrial users, can lead to fines under the County’s sewer use by-law. Questions? Contact seweruse@oxfordcounty.ca. |
| Estimate your water and wastewater bill |
| Oxford County's online calculator lets you estimate the monthly and annual water bill for someone living in your community. Try the calculator here |
| Need a locate? Call before you dig. |
| Before you dig, you must contact On 1 Call for all water and sewer locates. On 1 Call offers a free, 24/7 locate service both online or by calling 1-800-400-2255. |
County Council received the