ISAC Computer Support Group

January 22, 2008

  Computer Support Subjects

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142 - Printing Instructions

Topics Covered

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* 42 Internet Explorer - Cleanup Browser Files *
* 56 Internet Explorer - Save Website to View Offline *
* 63 Mouse - Problems and Fixes *
* 105 Outlook Express - Making Text Wrap *
* 110 Outlook Express - Pictures Don't Show in the Emails You Send
* 148 Shortcut Keys *
* 155 Taskbar - Start Menu - Alphabetize *

  * Tips of the Month *
* Open Questions & Answers *

42 Internet Explorer/Firefox - Cleanup Browser Files
This is especially important when using a public or kiosk computer

Firefox 

The following window will appear each and ever time you close the Firefox application
Select the options as shown with the check marks
Left click on the Clear Private Data Now

Internet Explorer

Unfortunately, M$ in all of their wisdom has not come up with a good application to make it easy to clear Browsing History

Their first line of attack is - open Tools, and select Internet Options

When the Internet Options window opens
Select the Advanced tab
Scroll down to the Security section
Place a check mark into the box for Empty Internet Files folder when browser is closed
Left click on Apply
Left click on OK

Looks good, but it doesn't work

******

Their second line of attack is - open Tools, and select Internet Options

When the Internet Options window opens
Select the General tab
Under Browsing history
Left click on the Delete... button

When the Delete Browsing History window opens

Left click on the Delete all... button

When the second and smaller Delete Browsing History window opens

Place a check mark in the box next to Also delete files etc....

Left click on What does this delete? 

When the Windows Internet Explorer Help window opens

Read the help info

Close the Windows Internet Explorer Help window

Left click on Yes

Left click on the OK button for the Internet Options window

Close Windows Internet Explorer

Oh, oh, the last web page you were displaying was not deleted 

*****

Their third line of attack is - left click on the Start button and select All Programs, Accessories, System Tools, Disk Cleanup

When the Disk Cleanup window opens

If you have multiple disks, select C: (This is where your Operating System will keep Temporary Internet Files)

When the Disk Cleanup for (C:) window opens

Place checkmarks in all if you wish and especially anything Temporary and the Recycle Bin

Left click on the OK button.

Immediately repeat the Disk Cleanup for (C:) process

Select Temporary Internet Files

Left click on View Files

Note the crap remaining. You can only hope someday, Bill and his boys will fix the problem.

 

56 Internet Firefox/Explorer - Save Website to View Offline
The purpose of doing this is to save air time for dialup users. When using DSL and Cable, you can take the time to read the article or save the web site as one of your Bookmarks/Favorites and return to it at a later time.

Firefox
To make a page from the World Wide Web available offline, open the website with info you wish to view offline
Left click on File
Select Save Page As ...  Ctrl+S

When the Save As window opens
Observe the Save in: and remember the Folder name where the file is stored
Observe the File name: and remember the name of the chosen file
Left click on Save

To read the file Offline
Open Firefox
Left click on File and select Open File...   Ctrl+O

When the Open File window opens
Check the Look in: field to verify it's the same (Temp) as when the file was saved
Select the file saved (nwshp.htm)
Left click on Open

Internet Explorer

To make a page from the World Wide Web available offline, open the website with info you wish to view offline
The procedure is almost identical as the Firefox
Left click on File
Select Save As...

When the Save Webpage window opens
Observe the Save in: and remember the Folder name where the file is stored
Observe the File name: and remember the name of the chosen file
Left click on Save

To read the file Offline
Open Internet Explorer
Left click on File and select Open...   Ctrl+O

When the Open window appears

Left click on Browse...

When the Windows Internet Explorer window opens
Check the Look in: field to verify it's the same (Temp) as when the file was saved
Select the file saved (Yahoo Sports.htm)
Left click on Open

When the Open window appears
Left click on OK

 

63 Mouse - Problems and Fixes
If you're using a cordless mouse, your first line of attack is to replace the batteries with new and fresh ones.

A rechargeable mouse will no longer hold its charge for more than a few minutes.

Stop fighting the battle and buy a new mouse, cleaning and trouble shooting mouse problems are no longer necessary when there are deals like the following.  

 

105 Outlook Express - Making Text Wrap
Open Outlook Express
Left click on Tools
Select Options
Select the Send tab

Under Mail Sending Format and News Sending Format 
Left click on Plain Text Settings...

 

When the Plain Text Settings window appears
The default wrap text is set to 76 characters and can be changed to whatever you wish.
Do not place a check mark in the box for Indent the original text etc.
The remaining button and box options must remain as shown
Left click on OK to close the window
Left click on Apply and OK to close the Options window

 

110 Outlook Express - Pictures Don't Show in the Emails You Send
The first thing you have to establish is whether the problem is really at your end or at the receivers end.
Create an E-Mail test and Insert a Picture... into the text field.
Send the E-Mail test to yourself.
Left click on the Send/Recv
Open the E-Mail test from your Inbox
Check your ISP webmail
What do you see?

If no picture is seen, repeat the procedure above except, use the Insert a File Attachment... and select any suitable picture for this test.
Send the E-Mail test to yourself.
Left click on the Send/Recv
Open the E-Mail test from your Inbox
Open the File Attachment
Check your ISP webmail
What do you see?

When your E-Mail window opens
Do you see the message Some pictures have been blocked etc...
If the message is from a reliable source AND you have an Anti Virus checker, proceed to left Click here to download pictures.

Possibly, your OE security options are blocking images from appearing
Open Outlook Express
Left click on Tools
Select Options

When the Options window opens
Select the Security tab
Set your buttons and boxes as shown here.

Similarly, check your ISP webmail and the security level set for messages
Using just your ISP webmail, create a message to yourself with a picture inserted or attached as a file.
If no picture is seen, your ISP security level is too high
Read your ISP Help and when no answer can be found, call your ISP for assistance.
When the ISP has corrected the problem, retest your OE.

If OE still doesn't perform the way you expect
Record all of your settings under Tools, Options
Record all of your settings under Tools, Accounts
Save your addresses and E-mail
Remove OE and re-install it.

 If all appears to be a lost cause, sign up and use another E-Mail provider
Ask Google or any other Search Engine to find "free e-mail providers" (with the quotation marks)

Should any of these tests show you are not at fault 
E-mail our web site address to the person(s)
Their setup for E-mail should be as shown at this web site.
Ask the person(s) complaining to do these same tests 

Finally, if this just appears to be too much to go through, use it as an excuse to get a new computer.

 

148 Shortcut Keys
The basic shortcut keys are a listing of shortcut keys to work with almost all computers and software programs. It is highly recommended users keep a good reference of the short cut keys and/or try to memorize them. Doing so will dramatically increase your productivity.

Click on this link to connect to a listing of Shortcut Keys for M$ applications  Click on this link to connect to a listing of Shortcut Keys for OOo applications

You will find many of the basic short cut keys used for M$ and OOo are identical as seen below with the word processors.

 

 

155 Taskbar - Start Menu - Alphabetize
Over time, installing and uninstalling applications will cause your program menu to become very disoriented with folders and applications in a general mess making it difficult to find and use a program when it has been sitting on your system and unused for a few weeks (hours?? minutes???)

If you can remember the program name, it will be easier to find if the Start Menu is alphabetized

Left click on the button


When you move your mouse pointer over All Programs
Right click on any folder or application
When the sub-menu appears, left click on Sort by Name 

 

Tips of the Month

A common phishing trick uses email to send you a message from a known site such as PayPal or a bank advising your account has been blocked. Never click on the links contained in these emails as they may take you to a fraudulent site leaving you exposed to theft. 

Open Questions & Answers

 

NEXT MEETING - TUESDAY, February 12, 2008 @ 13:00 P.M. 

Contact Us

* Town of Ingersoll * United Way of Oxford *
* Ontario Ministry of Health and Long-Term Care *
* Cami * Oxford County Library * COOL
*

Ingersoll Senior Citizens
Revised: February 09, 2008 .